Licence number 22/00403/ANEST
My name is Sue and I welcome Chihuahuas to my little Chihuahua hotel. I am 5 STAR licenced, fully insured and have been providing home boarding for Chihuahuas since 2009.
I am based in Bexleyheath, Kent and we are surrounded by lots of lovely parks, nature walks and quiet places to enjoy.
We are not a crowded boarding kennels and only take one households’ dogs at a time. The Chihuahua Hotel is a home from home boarding experience. We pride ourselves on our devoted and individual attention. We never leave your dogs alone in the house and they have constant supervision when staying with us.
We appreciate you may have lots of concerns when leaving your beloved dog with anyone new. Here are a few of the frequently asked questions…
Are you Licensed? We have a 5 STAR rating for our licence with the council. This is the highest rating available.
Are you Insured? We are fully Insured. We also recommend that you have your pet insurance.
Are you Qualified? I have a canine First Aid Level 2 (VTQ) certificate. I have also been licenced since 2009 for Dog care and home boarding.
How do I know I am leaving my beloved pet with a trustworthy person? I am an established and licensed dog boarder. I have been CRB (Criminal Records Bureau) checked and Licensed. I can provide character references from Police, Magistrates and Council Licensing officers who have known me for over 20 years. You can confirm my license status by calling Bexley council on 020 3045 3900 or checking the link on their website:- Bexley.govWEBSITE (and clicking on the ‘list of animal licences issued’) I am proud to say we are one of the very few licensed home dog sitters in the whole borough. Licence number is 22/00403/ANEST. We have been awarded 5 STARS standard for our Dog boarding license. This is the top rating possible.
What is the check in and check out time? We don’t have a set check in and check out times and are quite flexible, however we would like to be kept informed on an arrival time. (Late check out fees may be charged)
How do I know my dog will be happy for a whole two weeks whilst I’m away on holiday? If your dog is staying for a long period I advise a ‘trial’ day visit and maybe an overnight stay, prior to your holiday. This will ensure your dog is comfortable in the environment and let your little one get to know us. We can talk about the best way to settle a nervous dog or a dog who’s never stayed away from home before.
How are charges paid? Charges must be pre-paid at beginning of visit (Late check out fees must be paid on collection of dog) Payments can be made by cash or paypal (credit / debit card payments accepted via paypal – 3% charge added for paypal payments) Charges can be viewed on the Price list page
I have never left my dog before and am worried about their reaction. If you have not been on holiday since you got your dog, it can be a new experience and worrying time for both of you. I offer mini trial stays to help ease you both in to the new situation. We can work together to help your little one settle and feel completely at home at The Chihuahua Hotel.
Will my dog be Socialized? Yes. All our guests have the option to interact with my dog and my family who are all dog lovers (no children) We occasionally attend small dog meets and fun shows, so providing your dogs are social and friendly, (and you are happy for us to do so) we will attend these events.
Where will my dog sleep? Your dogs will sleep in crates / cots depending on their preference. They will sleep on their own (unless requested for dogs from same home) for their own safety and comfortable sleep. We provide the most luxurious sleeping arrangements including warm clean snuggly beds and blankets, fresh bottled water and a clean puppy pad for those little emergencies. Dogs will not be allowed to sleep on the bed.
Where will my dog play? We have a fully enclosed garden with secure fencing. They will play off lead here only. On walks, we will always have them on lead. Your tiny companions will have a tailored daily routine, which could involve varied exercises to stimulate them as well as plenty of play sessions to encourage socialisation.
Do you need to see proof of Vaccinations? Yes. We need to check that your dog has been wormed and that all the required vaccinations and health checks have been carried out. Puppies accepted with full vaccinations. Dogs showing signs of illness will be segregated for their own and others protection.
What do I need to provide on checking in? The Chihuahua hotel requires up to date vaccination certificates only. If you wish to bring your dogs favourite toy/blanket and their food bowl, to make their stay a little more ‘homely’ that will be fine.
How many dogs will be staying? We offer a one to one personal service to your dog, so we only have a very limited amount of spaces. Dogs from other families may be staying at the hotel. (only during cross over pick up / drop off periods ) Integration will be careful and monitored.
How much notice do I need to book? We accept bookings a year in advance. Most clients book as far as 6-8 months in advance, so it’s best to plan early for any special holiday dates you may need.
What will my dogs day be like? We have lots of play sessions throughout the day both inside and outside (weather permitting) . We love walks in the park and use our local parks, Royal London Parks and also enjoy country walks. At The Chihuahua Hotel we will work closely with you to understand the behaviour and characteristics of you dog ensuring they will have tailored routine that will benefit a balance of relaxation, learning, and enjoyment. Hugs, snuggles, love & tummy rubs given in abundance around the clock!
What will my dog eat? I provide our guests with Lily’s Kitchen organic dry and wet dog food. We also offer a choice of breast of chicken, sirloin steak or white fish as an addition to their kibble meal. We will be happy to feed specialist vet prescribed foods, although we may ask you to provide this. You may bring your own dog food if you prefer.
What happens if my dog needs regular medication? I have experience with medicating a dog regularly so I have no problem with this. Just leave me clear instructions and I will be happy to follow them exactly.
My dog is older and can’t walk far… will they be ok? For our mature and less able guest we offer light exercise and relaxation. We will provide a quiet and peaceful environment and plenty of pampering. We also have a quiet room, away from the main play area if your more mature dog requires extra peace and quiet.
What about grooming? The Chihuahua hotel are not professional groomers but will provide a basic grooming service and do have access to a local professional dog groomer who specialises in Chihuahuas. She will come to groom them at the Chihuahua hotel. Appointments can easily be made with prior notice. (extra charges for professional grooming will apply) Complementary baths for our guests who stay longer than 5 days, so that you can pick them up clean, dry and smelling great!
What happens if my dog gets ill or needs a vet? The Chihuahua hotel use a local reputable vet. All vet bills incurred from treating your animal will be the owners responsibility and must be paid in full when collecting your dog. Unless the vet advises the dog to be kept in, we will bring your little one home and care for them as if they were our own. We will contact you and keep you informed at all times. Local Vet on call 24 hours a day, within 10 minute drive of the The Chihuahua Hotel
Are there any rules regarding my dog? Dogs must be socialised with other dogs and people. We do not take aggressive dogs. Dogs must be house trained, unless they are puppies. (who we expect them to make little mistakes!) We cannot take persistent barkers as we live in a residential area.
If you are going on holiday or just a long weekend away, book your little ones in with us.
OVERNIGHT / HOLIDAY GUESTS
For an overnight stay £25 for 1 dog and then £10 for each additional dog from the same household.
This fee includes all their food, steak, fish or chicken meal, play times, walks, cuddles and belly rubs. Your dogs will have warm clean beds and cots. For longer stays, a freshen up bath is also included in the price.
We are currently full for regular daycare clients. However, please check as we occasionally have available dates and can fit you in between clients for the occasional day.
We are required by law to do a pre-stay visit to meet your dog(s) before their stay. This initial meeting is just to allow our dogs to meet and to make sure they are happy and settled. It is a great opportunity for you to ask any questions and discuss your pups care routine. Once we have had this initial pre-stay visit, you are free to arrange any booking dates and details.
Please note that booking dates may be confirmed by regulars who have previously stayed with us or people who have already had pre-stay visits. Please try to arrange your pre-stay visits as soon as possible to avoid disappointment.
We also offer longer trial visits. (2-4 hour sessions will be charged from £15 for 1 dog) These are useful if your dog has never stayed away from you before. We can discuss your dogs’ needs at the pre-stay visit.
Contact us for more details…
....all the legal stuff!
Terms and conditions must be agreed to if boarding your dogs at the Chihuahua Hotel
– All dogs wil be required to attend a pre-stay visit prior to booking. This will allow our dogs to meet and for me to meet your dog(s). You can view the facilities and we can discuss your dogs boarding routing and care. Any behaviour issues (anxiety / training) can be discussed at this point and we can work out the best care routine for your dog.
-We have licencing and insurance restrictions. We can only take one households dogs for boarding and we cannot walk dogs ‘off lead.’
-You will be required to provide up to date vaccination papers for your dogs. We will also require worming and flea treatment details. We do not require kennel cough vaccinations, but please note that dogs showing evidence of kennel cough (or associated illnesses) may be refused boarding at the Chihuahua hotel. Please alert us if your dog has recently suffered a bout of kennel cough (or associated illness) as this may affect the care of your dog during it’s stay with us.
-Dogs showing any sign of illness may be segregated for their own / and other guests protection. The Chihuahua Hotel may use their Emergency Vet if they deem necessary and must be fully reimburse for all payments (whatever the outcome) made in the treatment of the animal at time of your return. Please alert us if your dog has suffered any recent illness. If you fail to disclose any communicable / contagious illnesses prior to stay, your dog(s) may be transferred to veterinary care for further treatment and boarding. You will be required to pay any vet bills/vet boarding bills that may be incurred on your return.
-All information provided to the Chihuahua Hotel must be truthful and accurate. Dogs showing previously undisclosed signs or anti-social behaviour / aggression or distructive behaviour may be transferred to boarding kennel facilitlies. You will be required to pay any boarding bills that may be incurred on your return.
-We live in a residential area and so persistant barkers cannot be boarded at the Chihuahua Hotel.
-More than one households dogs may be cared for at the chihuhaua hotel. This may be due to cross over booking periods or daycare guests. All interactions will be carefully monitored. Dogs showing signs of aggression will not be mixed with other dogs.
-Booking procedure:-We require a pre-stay visit for all new clients. Once we have had this initial pre-stay visit, you are free to arrange any booking dates and details. We charge £10 for this pre-stay visit, but we will refund it against your first booking. Payment for the pre-stay visit must be made though paypal only. Once this is paid, we will confirm the date and time slot for your visit. We are very busy and may have other client pre-stay visits booked throughout the day so please be aware if you miss your time slot, we may have to reschedule on a different day (with an additional charge) To secure a booking, a 50% non refundable deposit. ( 25% non-refundable deposit for regular customers at discretion of manager) Your booking will ONLY be considered confirmed once this Deposit has been paid. Please be aware that I cannot ‘hold’ or ‘pencil in’ dates. Under certain circumstances, I do return deposits (or part there-of) if I am able to re-book the dates. When booking, please state the approximate times of drop off / pick up as this will help speed up the booking procedure. We are currently very busy and book approximately 6 months in advance.
Cancellation procedure:- Cancellations will be accepted until 48 hours before the agreed start of booking time/date. Full payment must be paid if cancellation is made after this time.
– Payments – The full balance must be paid prior to/on drop off day. Payment for the balance must be made by paypal or cash. Paypal payments will incure a 10% charge unless sent ‘friends and family’ (which is free of fees) Cheque is accepted 7 days prior to drop off day. Payment must be cleared on day of drop off otherwise alternative payment may be requested by cash / paypal to cover the balance. HOW TO SEND SUE MONEY via PAYPAL
-Pick up times – We try to be flexible with our times but all late check outs of pets will incur a £5 per hour extra (up to £25 per day) payable on collection of animal, unless prior arrangement made. Daycare rates are generally 12 hours. Overnight rates are 24 hours. eg:- Morning drop offs (9am-12pm) to morning pick ups (9am-12pm) are charged as one overnight rate. Late pick ups may incur a further hourly / daycare rate. For guidelines, we consider – Mornings 9am-12pm. Afternoons 12pm – 5pm. Evenings 5pm – 9pm. We do not allow pick ups / drops offs on Xmas eve / Xmas day / Boxing day / New years eve / day.
-We are happy to discuss any of these conditions with you. Please alert us if you have any concerns and I am sure we will be able to put your mind at rest.